Sequence operational status

All Systems Operational

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Here you'll find updates on issues affecting Sequence's service, and any planned maintenance windows.

Sequence Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Resolved - We've resolved the issue affecting performance.
Mar 31, 16:11 UTC
Monitoring - We've identified an issue and we're monitoring the resolution.
Mar 31, 10:52 UTC
Investigating - We're currently investigating degraded performance on the Sequence dashboard and API.
Mar 31, 08:57 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Resolved - This incident has been resolved.
Mar 27, 00:15 UTC
Monitoring - The team has deployed a fix for the issue. We're now monitoring things to ensure stability with the schedules page
Mar 26, 23:08 UTC
Investigating - We're aware of an issue with Billing Schedules not loading on the schedules page currently. The engineering team is currently diving into the issue and preparing a fix
Mar 26, 22:50 UTC
Mar 26, 2025
Resolved - This incident has been resolved.
Mar 26, 23:09 UTC
Monitoring - A fix for the issue has been implemented, and our engineers are continuing to monitor schedule creation
Mar 26, 14:46 UTC
Investigating - We've detected an issue around billing runs not automatically generating for new Schedules. Our engineers are looking into this
Mar 26, 14:35 UTC
Mar 25, 2025

No incidents reported.

Mar 24, 2025
Resolved - We've not seen any alerts or errors appearing, so we're confident to consider this closed out now
Mar 24, 19:29 UTC
Monitoring - We've pushed a fix out, and are seeing our status checks as green. We will continue to monitor things for a while to ensure everything is clear
Mar 24, 17:56 UTC
Identified - We've identified an issue with the customer portal and dashboard in general failing to load certain pages. We're currently working on a fix for this, and will update this page as we release the fix
Mar 24, 17:23 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Resolved - This incident has now been resolved; the Sequence Dashboard and APIs are now working as expected.
Mar 20, 09:59 UTC
Investigating - We are currently investigating an issue with failing API requests which are affecting the Sequence Dashboard.
Mar 20, 09:20 UTC
Mar 19, 2025
Resolved - This incident has been resolved.
Mar 19, 17:06 UTC
Monitoring - We have identified the issue related to price editing and third party integrations and a fix is in place. The Dashboard was seeing intermittent crashes as part of price editing, and third party integrations were impacted
Mar 19, 16:19 UTC