Sequence operational status

All Systems Operational

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Here you'll find updates on issues affecting Sequence's service, and any planned maintenance windows.

Uptime over the past 90 days. View historical uptime.
Sequence Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Dashboard Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 29, 2025
Production maintenance
Completed - The scheduled maintenance has been completed.
Apr 29, 08:04 UTC
Update - We are continuing to verify the maintenance items.
Apr 29, 07:58 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 29, 07:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 UTC
Scheduled - We're making a number of improvements to the infrastructure behind our Production environment.

Throughout this maintenance window, the dashboard and API will be unavailable on our Production environment.

We appreciate your understanding and patience as we work to optimise and strengthen our systems for an improved user experience.
Apr 28, 09:04 UTC
Apr 28, 2025
Sandbox maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 09:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:00 UTC
Scheduled - We're making a number of improvements to the infrastructure behind our Sandbox environment.

Throughout this maintenance window, the dashboard and API will be unavailable on our Sandbox environment.

We appreciate your understanding and patience as we work to optimise and strengthen our systems for an improved user experience.
Apr 28, 01:16 UTC
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
Quotes created from Salesforce have incorrect opportunity IDs
Resolved - Following investigation it has been determined that this is not an issue. Both 15 character and 18 character opportunity IDs are valid in Salesforce. We are using the 15 character IDs in Sequence.
Apr 24, 12:09 UTC
Investigating - Some quotes created from Salesforce have truncated opportunity IDs. We are investigating the cause of this problem.
Apr 23, 17:30 UTC
Apr 23, 2025
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Loading of usage events is temporarily affected
Resolved - This incident has been resolved.
Apr 17, 09:31 UTC
Identified - We have identified an issue where loading and querying usage events is temporarily impacted, which is also affecting new billing calculations. Existing invoices and quotes functionality remain unaffected. We are testing a fix and will look to roll it out shortly.
Apr 17, 08:36 UTC
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

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